Privacy Policy
At Ignitra, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website. By accessing or using this site, you agree to the practices outlined below. Please also review our [Terms & Conditions], which work together with this policy.
Information We Collect
We gather two main types of data:
a. Non-Personal Data
Automatically collected details such as:
- Browser type and version
- Language preference
- Referring website
- Date, time, and pages visited
This information helps us analyze traffic, enhance user experience, and improve website performance. We may also share aggregated, non-identifiable statistics for research purposes.
b. Personal Data
Collected only when you voluntarily provide it, including:
- Email address (for newsletters, updates, or promotions)
- Details during purchases, customer support requests, or inquiries
You may unsubscribe from marketing emails anytime by clicking the “unsubscribe” link in our messages.
Your Privacy Rights
You have the right to:
- Access the data we store about you
- Update or correct your information
- Request deletion of your personal data
- Express concerns about how we process your information
To exercise these rights, please contact us through our official Contact Page.
How We Use and Share Data
Your personal information is used only to provide and improve our services. We share it only when:
- Required by employees, contractors, or trusted partners bound by confidentiality
- Legally obligated (e.g., court orders, subpoenas)
- Necessary to protect our rights, property, or safety
We never sell or rent your personal data to third parties.
Data Protection & Security
We implement industry-standard safeguards to secure your information. While we strive to protect your data, please note that no method of online transmission or storage is completely risk-free.
Cookies & Tracking Technologies
Our website uses cookies to:
- Save your preferences
- Personalize content and advertising
- Analyze traffic patterns
You can disable cookies in your browser settings. However, some site features may not function properly without them. By continuing to browse our site, you consent to our use of cookies.
Advertising & Remarketing
We may use advertising platforms like Google or Facebook to show targeted ads. These services may use cookies based on your past interactions with our site. You can opt out through your browser or third-party ad preference tools.
External Links
Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before sharing any personal information.
Purchases & Transactions
When placing an order, we collect only the details needed to process payment and fulfill your purchase. This data is used strictly for completing transactions and ensuring secure delivery.
Business Transfers
In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new owner. Any transfer will respect the commitments in this Privacy Policy.
Updates to This Policy
We may update our Privacy Policy as needed to reflect legal, technical, or business changes. Updates will be posted on this page, and continued use of our site means you accept the revised terms.
Contact Ignitra Support
At Ignitra, your satisfaction is our priority. Our dedicated customer support team is always ready to assist you with product questions, order updates, or general inquiries.
📧 Email Assistance
- Email: support@ignitra.com
- Response Time: Most emails are answered within 24 hours on business days.
📞 Phone Assistance
- Availability: Monday to Friday, 10:00 AM – 7:00 PM EST
- Toll-Free (U.S.): +1-800-390-6035
- International: +1-208-345-4245
Whether you’re in the U.S. or abroad, our team is here to ensure a smooth and reliable customer experience. For faster service, please have your order number ready when contacting us.
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