SShipping & Returns Policy

At Ignitra, we want your shopping experience to be smooth, secure, and worry-free. All orders are processed through our trusted payment partner, ClickBank.

Billing Information

  • Charges on your statement will appear as CLICKBANK or CLKBANK*COM.
  • If you purchased additional upgrades, they will show as separate charges.
  • For billing questions, please use the Contact link at the bottom of this page.

Phone Support for Billing

  • U.S. Customers: 1-800-390-6035
  • International Customers: +1-208-345-4245

Shipping Details

  • United States (Continental): 5–7 business days
  • International Orders: 10–14 business days

Please note: USPS slowdowns and occasional pandemic-related delays may extend delivery times or tracking updates. Thank you for your patience.

All shipments are handled by UPS or FedEx, with USPS completing final delivery for U.S. addresses.

  • Orders typically ship the next business day.
  • Orders placed Friday–Sunday ship on Monday (excluding U.S. postal holidays).
  • You’ll receive an email confirmation with a tracking link once your package ships.

Delivery Issues

  • If an order is refused or the shipping address is incorrect, a refund will be issued minus shipping costs after the package is returned.
  • If the carrier marks an order as “delivered” but it is lost or stolen afterward, buyers must follow up directly with the carrier. Please ensure delivery is to a safe, secure location.

Returns – Physical Products

Ignitra is backed by a 180-day money-back guarantee. To qualify:

  • Return all bottles from your order (empty, full, or partially full), including any bonus bottles.
  • Include a note inside the return package with:
    • Your ClickBank Order ID
    • Full name and delivery address
    • Email and phone number
    • Original packing slip (if available)

Return Address:
PO Box 1079
Pleasant Grove, UT 84062, USA

  • Buyer pays return shipping.
  • Products must be received within 180 days of purchase.
  • Refunds are processed once the fulfillment center verifies your return. Allow 3–5 business days for funds to appear on your statement.

International Orders:

  • Shipping fees ($30 per product) are non-refundable.
  • Customs fees are the buyer’s responsibility.

Returns – Digital Products

Digital products are covered by a no-questions-asked 180-day refund policy. Simply contact us via the Contact link at the bottom of this page to request your refund.

Contact Ignitra Support

At Ignitra, your satisfaction is our priority. Our dedicated customer support team is always ready to assist you with product questions, order updates, or general inquiries.

📧 Email Assistance

  • Email: support@ignitra.com
  • Response Time: Most emails are answered within 24 hours on business days.

📞 Phone Assistance

  • Availability: Monday to Friday, 10:00 AM – 7:00 PM EST
  • Toll-Free (U.S.): +1-800-390-6035
  • International: +1-208-345-4245

Whether you’re in the U.S. or abroad, our team is here to ensure a smooth and reliable customer experience. For faster service, please have your order number ready when contacting us.

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